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Still have questions?
Here’s a list of questions that come up often when talking to our customers. Don’t see what you’re looking for?
CALL NOWYou can pick up your order at our main distribution center, the address of which will be providedupon order confirmation. Please ensure you have your order confirmation number and a valid IDat the time of pickup.
Yes, we are able to ship metal products to your location. Please provide us with your addressdetails so we can arrange for delivery and inform you about the shipping costs and estimateddelivery time.
The standard turnaround time for our metal building products is typically 5-7 business days,though this may vary depending on the complexity of your order and our current productionschedule. We’ll provide a more accurate estimate when you place your order
Yes, Helix does offer same-day pickup for certain in-stock items. Please contact us directly toconfirm the availability of the products you’re interested in and to arrange for a same-daypickup.
If you’re unable to pick up your order, please contact us as soon as possible to reschedule yourpickup or to discuss alternative arrangements, such as extending the pickup window ororganizing delivery directly to your location, if available. Our goal is to accommodate your needsand ensure you receive your order in a timely and convenient manner.
